1. Are Parul Garg Beauty products vegan, safe, and cruelty-free?

Absolutely! Every product at Parul Garg Beauty is thoughtfully created with your skin’s well-being in mind. Our formulas are clean, safe, and free from harmful ingredients like parabens, sulphates, mineral oils, GMOs, and phthalates. We’re proudly cruelty-free and do not use any animal-derived ingredients. We also believe in complete ingredient transparency—check the full list on each product page!

2. Are your products made in India?

Yes, 100%! All Parul Garg Beauty products are proudly made in India with the highest quality standards.

3. Are your products suitable for Indian skin tones?

Yes, our entire range is specially curated keeping Indian skin tones in mind. Inspired by the richness of Indian beauty, our products are also designed to complement Indian weather, festivals, and cultural celebrations.

4. Where can I find the latest offers and promotions?

To stay updated with our latest offers, simply subscribe to our emails or WhatsApp updates. You’ll also find exclusive deals and seasonal promotions on our website. Log in and stay connected to never miss a special offer!

1. My payment went through, but I didn’t get a confirmation. What should I do?

Don’t worry! This might happen due to a technical issue, which can sometimes cause payment failures. Please allow 24 hours for the system to update. If your payment has been deducted, it will either be processed shortly or automatically refunded to your original payment method within 5–7 working days. If there’s still no update after this time, feel free to reach out to us on +91 9599001222 (call or WhatsApp)—we’re always happy to help.

2. Trouble applying a coupon or voucher?

All ongoing offers and coupons can be found in the Offers section on our website. You’ll also see applicable discounts automatically reflected on the checkout page. Still unsure? Reach out—we’ll guide you!

3. Not able to complete your payment?

We’re sorry you’re facing this! Here are a few quick fixes that usually help:

• Clear your browser’s cache and cookies and then attempt to place the order again.
• Try using a different browser to complete your purchase.
• Switch to a different payment method if the issue persists.

If you’re still facing difficulties, don’t hesitate to get in touch with our team at +91 9599001222—we’re here to assist you every step of the way.

1. How can I track my order?

Don’t worry—it’s super easy! Once you place your order, we’ll send you tracking details by email, WhatsApp, or SMS. You can click the link to see where your order is at any time. You can also check the status on our Order Tracking page.

2. Concerned about your order?

A. I got only part of my order.

Sometimes, your order may come in more than one box if products are shipped from different places. You’ll get a separate tracking link for each package. Please check the labels and invoices on each box. Still confused? Just send us your order details on +91 9599001222—we’ll sort it out for you.

B. My order says delivered, but I haven’t received it.

So sorry about the mix-up! Please check with your family, neighbours, or building guard—someone may have taken it for you. If you still can’t find it, give us a call or WhatsApp us at +91 9599001222—we’ll help right away.

3. How can I cancel my order?

If you need to cancel your order, just call or WhatsApp us at +91 9599001222. We’ll help you right away, as long as your order hasn’t been packed or shipped.

Note: If it’s already shipped, don’t worry—you can simply refuse the delivery. If it was prepaid, your money will be returned in 5–7 working days.

4. Why was my order cancelled?

If your order was cancelled from our side, it could be due to a technical issue or because it didn’t match our order policy. We’ll always let you know. You can also check the full details in our Terms & Conditions.

5. Can I return my order?

Since makeup and skincare are personal items, we don’t take returns or exchanges for hygiene reasons. But we’re here for you—if something’s wrong, message us on +91 9599001222 and we’ll do our best to help.

6. What if the shade doesn’t suit me?

We get it—finding the right shade isn’t always easy. That’s why we’ve added real images, videos, and customer photos on the website to help. If you still don’t love the shade, try mixing it with another colour or using a lip liner to create a new look that suits you better. Makeup is all about playing, loving, and feeling beautiful!