Policies

Order Cancellation

You can cancel your order only if it hasn’t been shipped yet.
To cancel, please contact us at:
📧 info@parulgargbeauty.com
📱 WhatsApp or Call: 9599001222

If the order is cancelled before dispatch, your refund will be processed within 7 working days to the original payment method.

Please note:

• Orders cannot be cancelled once shipped.
• Refunds are not issued once the product has been delivered and accepted.

Replacements Only – No Returns or Refunds After Delivery

Due to the personal care and hygiene nature of our products, we do not offer returns or refunds once an order has been delivered and accepted.

However, we will happily offer a free replacement in the following cases:

• You received a damaged product
• You received a wrong product
• Items were missing from your package

To request a replacement:

• You must inform us within 48 hours of receiving the order.
• A full unboxing video is required – starting before opening the package and clearly showing the shipping label, box, and unpacking process.

Send the video and details to info@parulgargbeauty.com or WhatsApp us at 9599001222.

We’ll verify the issue with our dispatch team and send a replacement if the claim is valid.

Refunds Will Only Be Provided If:

• The order was cancelled before dispatch
• The order was not received by the customer
• The package was not accepted at the time of delivery

We’re committed to making things right in case of any issues and truly appreciate your support and understanding.

At Parul Garg Beauty, we maintain the highest standards of hygiene and safety. As our products fall under the personal care and wellness category, we do not accept returns once a product has been delivered and accepted.

However, we do offer free replacements within 2 days (48 hours) of delivery in the following cases:

1. Damaged Product Received – The item is physically damaged, broken, or in poor condition.
2. Incorrect Product Received – The product received is not what was ordered.
3. Missing Items – Part of your order is missing.

To process a replacement request, you need to inform us within 48 hours of receipt of the products by contacting us at the details below. Please also ensure the following:

• A full unboxing video is mandatory for any damage, missing item, or incorrect product claim.
• The video must begin before opening the package and clearly show the outer box, shipping label, and unpacking process.
• Once submitted, please allow 24–48 working hours for our team to verify the issue with our dispatch records.

We will not be able to process any claims without an unboxing video or if the claim is raised after the 48-hour window.

To raise a request, please contact us at:
📧 info@parulgargbeauty.com
📱 WhatsApp or Call: 9599001222

We sincerely regret any inconvenience caused and appreciate your understanding.

We offer multiple secure and convenient payment methods for your ease. You can place your order using:

• Credit or Debit Cards (Visa, RuPay, Amex, MasterCard – both domestic & international)
• UPI (Unified Payments Interface)
• Digital Wallets (like Paytm)
• Net Banking (via selected Indian banks – full list available at checkout)

For card payments, you’ll be required to enter your 16-digit card number, expiry date, and CVV.
All payments made via credit card will reflect on your statement as a transaction with Parul Garg Beauty / Parbhie Beauty Private Limited.

Pricing Policy

• All product prices on our website are listed in INR (Indian Rupees) and are inclusive of applicable taxes.
• Prices are subject to change without prior notice. However, any changes will not affect orders already placed.
• Your order will be billed at the price shown at the time of purchase.
• All our products are subject to GST as per Indian laws.
• We currently do not offer international shipping.

Your online safety is our top priority. All transactions made on www.parulgargbeauty.com are protected through:

• Secure Socket Layer (SSL) encryption
• Secure data transmission protocols
• Industry-standard 1024-bit encryption

This ensures that your personal and payment information remains private and secure.

Need Help?
If you have any questions or need support regarding your payment or order, feel free to contact us:

📧 info@parulgargbeauty.com
📱 WhatsApp or Call: 9599001222

We’re here to help and make your shopping experience smooth and secure!

Introduction
This Privacy Policy outlines how Parul Garg Beauty (“We”, “Us”, “Our”, or the “Company”) collects, uses, stores, and protects your personal information when you interact with our website and services. The terms “You”, “Your” or “User” refer to any individual using our website or services.

This Privacy Policy is an electronic record, governed under the Information Technology Act, 2000, and the applicable rules made thereunder. By using our website, you agree to the terms outlined in this policy.

1. Your Consent

By accessing or using our website, or by sharing your information through any means, you consent to the collection, storage, use, and transfer of your personal and non-personal information as described in this Privacy Policy.

If you do not agree with the terms outlined here, please do not use the website or share your information with us.

2. Information We Collect

To provide you with our services, we may collect:

• Your name, email address, contact number, and postal code
• Gender, age, and interests
• Payment details (credit/debit card, wallet, UPI, etc.)
• Transaction and order history
• Device and browser information, IP address, cookies, and location data
• Any additional personal data you provide to us voluntarily

We collect this information to fulfill your orders, personalize your experience, improve our services, and communicate with you.

3. Cookies & Tracking Technologies

We use cookies and similar tools to enhance your browsing experience. Cookies help us:

• Understand user behavior
• Remember your preferences
• Analyze website traffic
• Deliver relevant ads

You can choose to block cookies in your browser settings. However, this may affect the functionality of the website.

4. Age Restriction

Our website is intended for use by individuals above the age of 18. If you are under 18, please do not share any personal information or place orders. Parental or guardian supervision is advised. We do not knowingly collect data from minors.

5. Use of Information

We use your information to:

• Process your orders
• Improve user experience
• Personalize communication and offers
• Manage customer support and feedback
• Comply with legal obligations

We may also use your product interests or previous purchases to show you relevant recommendations.

6. Information Sharing

We do not sell or rent your personal information. We may share your data with:

• Our internal team and service partners who help us deliver orders or process payments
• Law enforcement or regulatory authorities, if required under law
• Group companies or affiliates, only to enhance our services and comply with internal policies

All third-party partners are bound by confidentiality agreements and are required to handle your data securely.

7. Your Rights & Access

You may request to:

• Access, update, or delete your personal information
• Withdraw your consent for data processing
• Opt-out of promotional communications

To make such requests, please email info@parulgargbeauty.com with the subject line "Privacy Policy".

8. Data Security

We take data protection seriously. Your information is stored securely, and we use encryption and restricted access controls to protect it.

However, please be aware that no method of online transmission is 100% secure. We are not liable for any unauthorized access or data breaches caused by external parties.

9. Cross Border Data Transfers

Your personal information may be transferred to and processed in countries other than India, including by third-party partners such as Shopify, in order to provide our services. These countries may have different data protection laws than India. However, we ensure that such transfers comply with applicable privacy laws and are subject to strict security measures to safeguard your data.

10. Retention of Information

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. We may anonymize data for research or statistical analysis, in which case it will no longer be linked to you.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. Please review their policies before sharing any information.

12. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our operations, legal requirements, or user feedback. The latest version will always be available on our website. Continued use of the site after updates means you accept the revised policy.

Grievance Redressal

If you have any complaints or concerns about this Privacy Policy or your personal data, please reach out to our customer support team:

Customer Support Team🌐www.parulgargbeauty.com
📧info@parulgargbeauty.com📞9599001222

Order Confirmation

Once you place an order, you will receive a confirmation via email, WhatsApp, and/or SMS acknowledging that we have received it.
You will receive another update via email, WhatsApp, and/or SMS once your order has been dispatched, along with tracking details.

For Cash on Delivery (COD) orders, a WhatsApp message will be sent to confirm your order.
Your COD order will only be processed after you confirm it via the same WhatsApp message.

Shipping & Delivery

• Orders are usually dispatched within 2 business days, excluding Sundays and public holidays.
• Some items in your order may be shipped separately, depending on availability.
• All products are carefully inspected and securely packed before dispatch.
• Our trusted delivery partners will attempt delivery as soon as possible.
• If they are unable to reach your address or find a suitable delivery time, they will contact you to coordinate.
• If an order is refused at delivery or returned due to non-confirmation, we reserve the right to deny future COD orders or charge return logistics fees.

Shipping Charges

• Free shipping on all orders within India – no minimum cart value required.
• International shipping is not available at the moment.

Need Help?

For any questions, order-related queries, or support, feel free to contact our Customer Care Team:
📧 info@parulgargbeauty.com
📱 WhatsApp or Call: 9599001222

We’re here to help and ensure a smooth shopping experience!

At Parul Garg Beauty, we maintain the highest standards of hygiene and safety. As our products fall under the personal care and wellness category, we do not accept returns once a product has been delivered and accepted.

However, we do offer free replacements within 2 days (48 hours) of delivery in the following cases:

1. Damaged Product Received – The item is physically damaged, broken, or in poor condition.
2. Incorrect Product Received – The product received is not what was ordered.
3. Missing Items – Part of your order is missing.

To process a replacement request, you need to inform us within 48 hours of receipt of the products by contacting us at the details below. Please also ensure the following:

• A full unboxing video is mandatory for any damage, missing item, or incorrect product claim.
• The video must begin before opening the package and clearly show the outer box, shipping label, and unpacking process.
• Once submitted, please allow 24–48 working hours for our team to verify the issue with our dispatch records.

We will not be able to process any claims without an unboxing video or if the claim is raised after the 48-hour window.

To raise a request, please contact us at:
📧 info@parulgargbeauty.com
📱 WhatsApp or Call: 9599001222

We sincerely regret any inconvenience caused and appreciate your understanding.